• Service Detail • Malware • Forensics
Malware & Forensics
What this service covers
Malware scanning, suspicious-file review, offline diagnostics, evidence-preserving workflows, and forensic-style analysis for customer-owned systems and files.
Common symptoms
- Suspicious popups, redirects, or unknown software
- Unexpected browser, login, or system behavior
- Files or devices that need careful review
- Concern that normal troubleshooting may destroy useful information
What GRIDWORKS checks
- Customer goals and privacy boundaries
- System state and suspicious indicators
- Whether offline handling is appropriate
- Practical next steps before wiping or reinstalling
Customer notes
Contact first before connecting a suspected infected device to the internet, wiping data, or reinstalling the operating system. This service is diagnostic and documentation-focused.