• Terms • Service Policy • Version 1.1
Service Terms
GRIDWORKS ELECTRONICS™ Service Terms, Repair Policies, and Customer Agreement. Last updated: May 23, 2026. Please do not mail, drop off, or deliver any device or item without prior approval and instructions.
Business Structure
McFadden Repair LLC is the legal/root business.
GRIDWORKS ELECTRONICS™ is the electronics and tech-facing brand/location.
Business contact email: service@gridworkselectronics.com
1. Service Requests
Submitting a request does not guarantee job acceptance, repair completion, or immediate service. GRIDWORKS ELECTRONICS™ may decline unsafe, unlawful, impractical, abusive, unauthorized, or out-of-scope requests.
2. Ownership and Authorization
The customer confirms they own the submitted device or are legally authorized to request service. Proof of ownership may be requested for locked, security-protected, suspicious, or access-protected devices.
3. Diagnostic Fee Policy
Diagnostic fees cover inspection, testing, troubleshooting, research, documentation, and estimate preparation. Diagnostic fees are generally non-refundable once work has begun, even if repair is declined or not possible.
4. Repair Authorization
By submitting an item for service, the customer authorizes reasonable inspection, testing, diagnosis, disassembly, and documentation. Repair work beyond diagnosis will not begin without customer approval unless written authorization or a spending limit has been provided.
5. Estimates and Approval
Estimates may include labor, parts, shipping, taxes, rush fees, additional service fees, and known risks. Hidden damage, corrosion, prior repair damage, intermittent faults, unavailable parts, or defective parts may change the final cost.
6. Parts Policy
Replacement parts may be original, aftermarket, refurbished, donor-board, salvaged, or equivalent depending on availability, cost, and repair type. Special-order parts may require prepayment and are generally non-refundable once ordered unless otherwise agreed.
7. Customer-Supplied Parts
Customer-supplied parts may be accepted at GRIDWORKS ELECTRONICS™' discretion and are installed at the customer's risk. Labor charges still apply if the part is incorrect, defective, incompatible, or fails.
8. Data Policy
Customers are responsible for backing up important data before service whenever possible. GRIDWORKS ELECTRONICS™ is not responsible for data loss unless a specific paid backup, protection, or recovery service is agreed to in writing.
9. Passwords and Access
Some repairs require passwords, PINs, recovery keys, BIOS passwords, login access, or unlock codes. GRIDWORKS ELECTRONICS™ will request only the access reasonably needed to complete approved service.
10. Malware and Security Cleanup
Malware removal and security cleanup are best-effort services. No cleanup can guarantee that a system is permanently secure, and some infections may require additional steps such as offline scans, reinstall work, password resets, or network access review.
11. Liquid Damage and Corrosion
Liquid-damaged electronics are unpredictable. Cleaning or repair may restore function temporarily or permanently, but corrosion can continue to cause failures after service and may carry limited or no warranty.
12. Board-Level and Microsoldering
Board-level repair involves work on small components, traces, pads, connectors, integrated circuits, and circuit boards. These repairs are not guaranteed unless specifically stated and may be recovery attempts only.
13. Warranty Policy
Warranty coverage depends on repair type, part availability, device condition, original failure cause, and whether GridWorks-supplied parts were used. Warranty applies only to the specific repair performed.
14. No-Fix Outcomes
Some devices cannot be repaired economically or reliably. Diagnostic fees still apply even if no repair is completed. Replacement, recovery, recycling, part-out, or no further service may be recommended.
15. Payment Policy
Payment is due according to the invoice, estimate, or service agreement. Final payment is due before the device is released, returned, shipped, or delivered. Secure online payment is available through Square, and PayPal is available upon request.
16. Sales Tax
Applicable sales tax is added where required by law. Taxability may depend on customer location, service location, delivery location, item or service type, parts sold, and applicable state/local tax rules.
17. Rush Service
Rush service may be available depending on workload, parts availability, and service type. Rush fees prioritize handling where possible but do not guarantee repair success or completion by a specific date unless agreed in writing.
18. Appointments and Pickup
Appointments may be required for drop-off, pickup, consultation, local service, or return of customer property. Unscheduled drop-offs may not be accepted.
19. Mail-In Repairs
Customers should not mail devices unless the service request has been accepted or instructions have been provided. Customers are responsible for proper packaging and shipping risk until the item is received.
20. Shipping and Insurance
Return shipping may be billed separately. Tracking will be provided when available. If shipping insurance is declined, the customer accepts carrier loss or damage risk.
21. Documentation and Photos
GRIDWORKS ELECTRONICS™ may document device condition before, during, and after service with notes, photos, serial/model labels, visible damage, repair areas, and accessories included.
22. Abandoned Devices
Customers must pick up or authorize return shipment after completion, repair decline, or no-repair determination. Devices not picked up or approved for return within 30 days may incur storage fees; longer delays may lead to abandonment review under applicable law.
23. Privacy
Customer information may be collected for intake, communication, estimates, invoices, repair records, shipping, tax records, warranty tracking, and legal/business record keeping. GRIDWORKS ELECTRONICS™ does not sell customer information.
24. Limitation of Liability
GRIDWORKS ELECTRONICS™ is not responsible for indirect, incidental, consequential, or pre-existing damages, including lost data, lost business income, device downtime, unrelated failures, shipping damage, or login issues outside the approved service.
25. Policy Updates
These policies may be updated from time to time. The policy version in effect at the time of service request, estimate approval, work authorization, or payment will apply unless otherwise stated in writing.
26. Agreement
By submitting a device, requesting service, approving an estimate, scheduling an appointment, mailing in an item, dropping off an item, authorizing work, or making payment, the customer acknowledges that they have read and agree to these service terms and policies.